Copyright policy and designated agent

Notices of claimed copyright infringement on ShelfStep go to our designated agent:

Copyright Agent, ShelfStep
Marco Soe doing business as ShelfStep
marcoksoe@gmail.com

Send notices by email. We will give a mailing address for service on request, and this page will carry one once our designated agent is registered with the U.S. Copyright Office.

This is the address for copyright notices only. Everything else — support, billing, privacy requests — goes to the same mailbox but is handled through the Support page once you are signed in.

Write to the agent above and include all six of the things the law requires. A notice missing any of them may not count as valid, and we may ask you for the rest before acting:

1. Identification of the copyrighted work you say was infringed.
2. Identification of the material on ShelfStep you want removed, with a link specific enough for us to find it.
3. Your name, mailing address, telephone number and email address.
4. A statement that you believe in good faith the use is not authorised by the copyright owner, its agent, or the law.
5. A statement that the information in the notice is accurate, and, under penalty of perjury, that you are the owner or are authorised to act for the owner.
6. Your physical or electronic signature.

Knowingly misrepresenting that material is infringing carries liability for damages under 17 U.S.C. 512(f). Please be sure before you send.

On a complete notice we remove or disable access to the material promptly and tell the account that posted it, passing along your notice. A listing taken down this way is unpublished, so its public sell page stops resolving.

If your material was removed and you believe that was a mistake or a misidentification, you can send a counter-notice to the same agent. Include the material and where it appeared before removal; a statement under penalty of perjury that you believe in good faith it was removed by mistake or misidentification; your name, address and telephone number; and your consent to the jurisdiction of the federal court for your district, or for Allen County, Indiana if you are outside the United States, and that you will accept service from the person who sent the original notice.

We forward a complete counter-notice to the claimant. Unless they tell us they have filed a court action seeking to restrain the activity, we restore the material in 10 to 14 business days.

We close the accounts of users who infringe repeatedly. We count valid notices against an account, weigh counter-notices and retractions, and terminate in appropriate circumstances. A terminated workspace can still export its records before deletion, as described in the Terms.